Refund Policy
Thank you for choosing 93Green for your protein powder needs.
We are committed to providing you with the highest quality products and customer satisfaction. If you are not satisfied with your purchase, we offer the following refund policy:
Eligibility:
- Refunds are available within 30 days of the purchase date.
- The product must be unopened and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Refund Process:
- Contact Customer Support: Please contact our customer support team at refunds@93green.com to initiate a refund request.
- Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions on how to return the product.
- Shipping: You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method
to ensure the safe arrival of your return. - Processing: Once we receive the returned product and verify that it meets the eligibility criteria, we will process your refund within [number] business days.
Refunds will be issued to the original method of payment.
Exceptions:
- Sale Items: Items purchased on sale are final and cannot be returned for a refund.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will provide
a replacement or refund.
Additional Notes:
- We reserve the right to refuse a refund if the product is not returned in its original condition or if the return is not received within the specified timeframe.
- This refund policy is subject to change without notice.
By placing an order with 93Green, you agree to these terms and conditions.
93 Green Team
refunds@93green.com